TRIDENT · PRODUCT ASSISTANCE

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Contact Neptune about a Trident product question, an implementation requirement or the next step in an existing engagement.

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sales@neptunenetworking.com · TRI-GDE-002 · v1.0.0 · Revised 2026-10-16

HELP US INVESTIGATE

Describe the expected result and what happened instead.

Include your company and contact details, the Trident version, JobBOSS version, the relevant company database name, and the approximate time of the event.

Add the operation or report involved, any error message and the steps needed to reproduce the issue. Redacted screenshots or the relevant diagnostic reference are useful.

Keep sensitive information out of the first message.

Do not send passwords, access tokens, live pairing codes, full database backups or unrelated customer records. Neptune can request the specific diagnostic information needed for the investigation.

CHOOSE THE RIGHT CONVERSATION

Trident product behavior

Describe the named operation, report or tool and its result so Neptune can investigate the platform behavior.

Implementation & new work

For a new connector, custom workflow, training or ERP investigation, describe the business requirement so the appropriate services can be scoped.

Existing ECI engagement

Include the ECI project or order reference and the people already coordinating the work. This helps keep product questions and project delivery connected.

This page provides contact guidance. It does not establish response-time commitments or change an existing support or services agreement.